Community Health and Eyecare Ltd

Get in touch...

We’d like to hear from you!

Don’t hesitate to contact us whether you are a patient, optometrist or a general practitioner.  We’re here to help and provide support and advice

Write to us

Community Health and Eyecare
Customer services
11-6 Star Building
Caxton Road
Preston
PR2 9BS

Contact centre

Complaints

Feedback about our services is very important to us. If you have a complaint relating to the treatment you have received please contact the customer services team who will be able to help:
It is important that you let us know as soon as possible of your complaint, so that we may resolve the matter promptly and to your satisfaction.

Wherever possible, tell someone close to the cause of your complaint i.e., nurses, doctor or receptionist, as it may be possible to resolve the problem straight away.

What if I am still unhappy?

If you are unhappy with the response to your complaint, you can ask the Parliamentary and Health Service Ombudsman to review your case. The Ombudsman’s role is to consider complaints that government departments, a range of other public bodies in the UK, and the NHS in England, have not acted properly or fairly or have provided a poor service. This is usually, within 20 working days.

They will conduct an inquiry into your complaint and also examine our complaints procedure.

Contact the Ombudsman as follows: 

08000 151 321 - Head Office

0330 100 4730 - Patient Administration

0330 100 4753 - Clinical Helpline

01772 795620 - Secure Fax / Safe Haven

customerservices@communityeyecare.org.uk- Appointments & Information