Purpose

This email trail will be used to document the functional requirements for the submission of CHEC Referral Submissions via the public website developed by Techsavvy Solutions without requiring the requestor to be uniquely identified and managed as a system user.

This will allow CHEC to retire the functionality within the CHS / CHEC Portal currently used by optometrist anonymous users.

General Description

The public facing website (developed by Techsavvy Solutions) will provide a “CHEC Referral Submission” form in which a user will record a minimum dataset and optionally upload supporting electronic files. This form should be as similar as possible to the existing form provided directly within the CHS / CHEC Portal.

The public website will be hosted on the same server as the CHS Portal / CHEC Portal in the secure environment to which only CHEC IT will have administrative access. Techsavvy Solutions will deliver the initial build as well as all upgrades to CHEC IT for testing and deployment in the CHEC Production environment currently hoisted by Streets Heaver.

‘Saving time and ensuring receipt confirmation makes referrals safe and traceable’

Community Eyecare have developed easy to use referral services to ensure patients are received securely and in a timely manner. On receipt every patient referral undergoes a consultant level triage for urgency and to ensure the patients follow our evidenced based pathway from the start. The required diagnostic tests are undertaken prior to seeing the ophthalmologist/clinician to ensure we offer as many one stop services as possible, limiting patient visits and maintaining our short waiting times for the first consult.

For cataract surgery we always aim for a one stop shop with over 90% of patients having a booked consultation within 8 days of receiving the referral.

Minimising user friction

In terms of user friction obviously the first time the optometrist completes the form they will have to enter all the information. When performing multiple referrals in the same session then an anonymous session ID could be used to retrieve the duplicated information and pre-populate the fields when the page refreshes, leaving them editable if required.

For part of auditing and error checking CHEC need the non PID/sensitive information to be stored on the webserver so they can cross reference the submitted referrals against those received by the server. This storage will also allow CHEC to retrieve previously entered details about the optom based on the first email entered, again with fields left editable if the referrer wishes to change them.

E-referral service

The e-referral service is the national service for referring patients into our services. The ERS, for short is managed by the Department of Health as an independent service. If referrers have the capability the E-referral service should be used as the primary source for all referrals, ensuring secure patient data transfer. The service is available all day every day throughout the year. Often the ERS service runs through a referral management centre, ensuring patients are offered choice of provider that is convenient to them. The referral management centres generally offer choice of the nearest 3 hospitals and provide waiting times to surgery.

Referral Portal
For optometrists, the most secure way of sending referrals and maintaining data governance is to use the secure CHEC portal for referrals. Our engagement team will be happy to set this up for you. Its simple to use and best of all, you receive an email receipt confirming we have received the referral.
If all else fails

we can use the more traditional referral mechanisms. Please download our referral forms, whether for cataract surgery, general ophthalmology or cataracts and send by one of the means below:

Secure email or fax:

Fax: 01772 795620

By post:

Community Health and Eyecare
9 Fulwood Park
Caxton Road
Fulwood
Preston
PR2 9NZ

01772 717167 - General

01772 795620 - Secure Fax / Safe Haven

customerservices@communityeyecare.org.uk- Appointments & Information

For General Enquiries use our secure Contact Form